Payments & refunds

How payment works

Prices are in Rwandan francs (RWF). Payments are processed by our payment provider, DPO Pay, which supports MTN Mobile Money, Airtel Money and cards. Plans are paid in advance and renewed manually; nothing is charged automatically.

Your plan starts only after the payment is confirmed. Tax receipts will be issued once our receipt system is connected.

Refunds

Drivo is a digital product. You may ask for a refund within 15 minutes of a confirmed payment.

A refund is not available once you have used any paid content after paying (for example, opened a lesson or started a test), even if you are still inside the 15 minutes.

Payment errors

If you were charged twice, or you paid and did not get access, we will correct it. This applies even after 15 minutes. Send us the date, amount and payment reference.

How to ask

Email info@drivo.co.rw from the address on your account with your payment reference. Approved refunds go back to the same payment method and the time it takes depends on your provider.

Affiliate commission

If a purchase is refunded, any commission on it is cancelled.